General Information

Brochure descriptions

The descriptions of areas and hotels in this brochure have been compiled as a result of inspection by our staff or agents and checked to ensure they are accurate. However, changes may occur after the date of publication. In addition there may be occasions when accommodation owners, proprietors of facilities etc. may decide to withdraw some of the facilities. These are regrettably beyond our control and we therefore reserve the right to change the particulars at any time before we confirm your booking. We will inform you of any such change at the time of booking, or, if you have already booked, you will be contacted before your departure if there is time. Public holidays particularly Christmas, New Year and religious festivals may also affect the availability of centre and hotel facilities.

Minimum numbers

Certain tours require a minimum number of people to enable them to operate. We will check whether these minimum numbers have been reached no later than 6 weeks before the relevant tour departure date. We shall inform you immediately if the minimum number necessary has not been reached for your tour and in that event we reserve the right to cancel your holiday and refund all monies which you have paid to us.

Correspondence

If you make your booking through a travel agent, all communications between you and Nordic Experience must be through that travel agent. If you book your tour direct with us we will send all correspondence direct to you. Please quote the reference number shown on your invoice in any communication.

Health, visas and documents

a) You must ensure that you and all members of your party have a valid passport and visas and any inoculations and health certificates for all countries to be visited. Your passport must be valid for at least six months following your arrival at your foreign destination.

b) We will offer reasonable assistance and advice as to how to arrange such items, but we cannot in any circumstances be responsible if any member of your party is not permitted to enter any country. You should therefore make necessary arrangements well in advance of your departure date.

For FCO advice contact www.fco.gov.uk/knowbeforeyougo or ABTA Consumer Line Tel: 020 3117 0599.

Special requests

If you have any special request, (e.g. dietary requirements or a need for special assistance), please inform us. We will always do our best to meet such requests but cannot guarantee to do so, and in no circumstances will any such request be accepted by us so as to form part of our contractual agreement.

Board & transfers

All our tours include open style Scandinavian buffet breakfasts.  These will include cereal, juices, fresh rolls, bread, cheeses and cold meats. Picnic or snack lunches and buffet suppers are provided where indicated in the price panel sub text and itinerary.  Transfers are included where necessary or if we can organise them economically.  Otherwise they are payable locally and by public transport, fly bus services or taxi, for which we provide detailed information in your travel pack.

Accommodation

The nature, style and standard of accommodation we use for our tours varies according to country, location and itinerary: please check the thumbnail sketches provided in each case.  In respect of hotels we do not endorse any local star rankings since they do not, in our opinion, provide an accurate reflection of style, atmosphere or location.  Please note the description ‘twin room’ refers to a twin bedded room and that a shower rather than a bathtub is the norm throughout Scandinavia.  Whilst some hotel rooms can take an extra bed this will invariably result in the room being cramped. In some areas/countries single rooms may be inferior in standard to twin rooms.

Climatic conditions

Many of the tours in this brochure depend for their successful accomplishment on suitable climatic and weather conditions both prior to and during operation. Air temperature, sea state, cloud cover, rainfall and terrain conditions are just some of the factors that can effect the operation of excursions, visibility of natural phenomena and sightings of wildlife. Tour validity and excursion/safari dates are given in good faith based on our experience and that of our suppliers.  However we, or our agents, may have to change itineraries or cancel excursions at any time prior to departure or during a tour. If we do so, it is with your interest in mind and we regret the necessity of having to point out that we do not accept any liability for compensation in respect of such changes or cancellations.

Clothing

Temperatures in the Nordic countries and Northern Europe can vary considerably from day to day or even in a day and conditions can change unexpectedly and rapidly; the terrain is often hazardous and ground conditions frequently difficult. You should take suitable clothing with these conditions in mind particularly good quality wind/rain proof outerwear; strong walking shoes or boots, gloves and sufficient and varied clothes to enable you to ‘layer up’. Many of our tours, particularly in Iceland and Greenland, involve walking or medium grade hiking and you may find it useful to invest in a good pair of boots, broken in well before departure. If you’re in any doubt as to what to take, we’re always happy to talk it through with you.

Your travel documents

We will normally send all your travel documents and itineraries to either yourself or your travel agent approximately two to three weeks before your departure. PLEASE check them carefully. In some cases, the timings may have changed from those on your holiday confirmation, and the correct timings will appear on the tickets themselves, or on accompanying documentation.

Tour prices

Full details of what is included in the price of your tour are shown in the panel at the base of the relevant tour page and will be reconfirmed at the time of booking by way of a Confirmation Invoice . Prices include all applicable taxes and mandatory charges. Prices in our brochure are based on departures from London and lodging in a standard room (unless otherwise stated). However, we do understand the convenience of flying from an airport close to home and the benefits of an upgraded room. With more regional departures to Scandinavia than ever, we will be delighted to explore all options and tailor any tour to suit your personal requirements. Likewise we can upgrade your accommodation to incorporate superior, deluxe and suite room catagories.

Telephone Calls

We record most calls to our reservations team on 01206 708888 to assist with our internal training.  Not all calls are recorded.